Terms and conditions
Shipping and Handling
PensByTheBox.com ships by ground within Canada and the continental USA. Our regular posted shipping rates will not apply for remote and rural areas. Extra shipping charges are applicable to deliveries to be made in remote and rural areas. Due to the limited functionality of our web site customers will get quoted shipping rates for these orders destined for remote rural areas on a per order basis.
Shipping charges are non refundable in any situation and returned orders for non-deliverable orders or non pickup from courier depots are eligible to restocking charges of up to 50% and shipping charges are non refundable.
All approved products can be returned within 10 business days upon approval from the date on the invoice. We do not take back any (printer, copier, fax) ink or toner cartridges, any writings instruments(pens,pencils,markers). All items being returned must be unused, unopened and in their original packaging and still in sellable condition. All returns must be approved by our returns department and assigned a return authorization number. All products being returned are shipped at the customers expense. Any returns sent back to PensByTheBox.com that do not follow the above criteria will be refused and sent back.
Privacy and Security
All information gathered on this web site is kept confidential. The PensByTheBox.com.com site is the property of Brown Bag Technologies Corp.